Audleys Optimal Priority Assignments


 

My name is Audley “Kano” Smith and I am a proud product of the Detroit Public Schools System!

I entered Longfellow Elementary School at the age of five in 1953; however, because my birthday is in March, I wasn’t able to start school until the January semester.  In those days, the academic year was divided into class A, for the Fall semester and B, for the Winter semester.


My elementary school experiences at Longfellow were filled with new challenges – academic, social and athletic.  And, of course, being the younger, mischievous brother of my studious and very smart sister, Shirley, I had a lot to prove. I was a fast leaner and was constantly being encouraged by teachers committed to imparting knowledge and inspiring us to do our best…to become our best.

Most notable was Ms Trigear, who had just returned from living and teaching in Australia.  Ms. Trigear was an imposing woman and use to instill the fear of God and her wrath in us if we ever, EVER, thought about misbehaving in her class. Her enduring legacy, which I still reflect to this day, was her insistence on PERFECT penmanship.

The other teacher that made a remarkable impression upon me was my Math teacher, Mr. Snow.  And yes…he was as white as the driven snow with a shocking head full of white hair; and he, too, did not stand for any misbehaving in his class.  I remember an assignment he gave us and his instructions as to how to figure out the math problems, which I didn’t fully comprehend.  However, I used my own logic to figure out the answers and even though all of my answers were correct, Mr. Snow refused to accept my answers because I did not follow his instructions as to how to figure out the answers.  No amount of protestations or showing him how I got to the answers mattered to him. Mad and disappointed in his response, I pledged to myself then to never, ever, allow someone else to discount or disregard my God-given intelligence.

After completing elementary school, I attended Durfee Junior High School, where I was a fairly good, but not outstanding, student.

The decision that changed my life, however, occurred when I completed the first half of the Eight Grade in June 1962 and decided I would go to summer school so I could be in the Ninth Grade come the Fall semester.  It was my first time attending Summer School and I had wonderful teachers that made learning…even during the hot summer days when all of my friends were sleeping late, watching TV and playing kick or basketball…a truly wondrous experience!

And although my elementary school experience was average and my overall middle school GPA was B-/C+, I did exceptionally well on the standardize IQ test and was placed in the Honors Study Hall at Central High School (along with my sister…whoda thunk it?!),  when I entered the Ninth Grade.

The Study Hall, called the Kennedy-King, was lead by the outstanding teacher/counselor Mrs. Carter.  For the next four years we were under the watchful and caring eyes of a group of teachers dedicated to teaching and challenging us in every aspect of intellectual pursuits and social activism.  From writing detailed term papers (Thanks Mrs Trigear for your emphasis on penmanship!), to going to the public library and learning the Dewey Decimal System for researching those papers, to reading Beowulf (hated it), Shakspear and James Baldwin to encouraging us to organize and march around the Central High School campus demanding open housing in Michigan, to spending an ENTIRE semester on the US Constitution and Federalist Papers, my high school experience was one of great intellectual stimulation, which encouraged and rewarded curiosity.

Indeed, I am the man I am today because of my experiences in the Detroit Public School system.

When Mrs. Margaret Dudley used to tell us to “projecT!” when rehearsing for school plays, that was also her way of saying to also “enunciate!”  Thanks to Mrs. Dudley I have heard more than I like to recall the compliment (sic), “oh, YOU are so articulate.”  As I got older I understood that “compliment” to infer that as a young Black male speaking well was not expected.  But I also learned from my great teachers and experience at Central High School the importance of tolerance and value of understanding.  These and many other valuable character and intellectual building lessons were learned while I was a proud student of the Detroit Public High School.  At Central, our school mantra was “Carpe Diem”…seize the opportunity!  And that’s exactly what I’ve done and reflect: when solid preparation and Spiritual grounding meets opportunity, success can be yours.

Note: Audley “Kano” Smith is also a graduate of Wayne State University having earned a BA in Political Science and University of Detroit where he earned an MA in International Politics and Economics.  Smith has also served as the Honorary Consul General of Namibia to the State of Michigan and will co-lecture a Africa Democracy Project course at Wayne State University in the Fall of 2014.

 

Travel insurance

It is advisable to take out your travel insurance at the time of booking your trip as cover will commence for pre- departure cancellation from the policy issue date. This will, therefore, provide cover should you have to cancel your trip for an insured reason such as illness or serious accident.

We strongly recommend that you and all members of your party are adequately insured, providing financial protection against unforeseen circumstances. Cover should include medical expenses and repatriation in the event of accident or illness. In addition, we strongly recommend that you have cover for personal belongings, delay at your outward or homeward point of departure, personal liability, overseas legal expenses and cancellation. If you are undertaking any sports or adventurous activities, including trekking, on your trip you should also make sure that your policy covers these. Please also ensure you read the policy conditions and exclusions.

The type of trips we create and the requirements of Audley clients vary greatly. We have therefore listed below a number of companies who offer policies which may suit these varying requirements. You can find links to the companies' websites, at www.audleytravel.com/insurance.

Other companies and policies are also available. We are unable to provide you with more detailed information and you should contact the company concerned directly for this. Please note this is general information only. We are not providing any specific advice on travel insurance or recommending any particular policy or insurer.

Trips of up to £5,000 pp

A large number of companies offer insurance policies which include cover for cancellation charges of up to the full holiday cost.

Trips over £5,000 pp

It can be more challenging to get insurance which includes cover for cancellation charges of up to the full holiday cost for higher value trips. A number of companies do, however, offer such policies. Thomson (in partnership with AXA) (0845 366 2212) offer cancellation cover up to £20,000 per person, American Express (0800 232

277) offer cancellation cover up to £12,500 per person and Insure and Go (0844 888 2787) offer cancellation cover up to £7,500 per person.

This information can also be found on our website www.audleytravel.com/insurance  with links to the insurers’ websites.

Clients over 65 years of age

Many companies now offer cover to people over 65 years of age. However, if you are finding it difficult to get cover you could try Age UK (0845 600 3348) or Saga (0800 015 0757) both of whom currently have no upper age limit on their policies. See also the companies referred to under pre-existing medical conditions below. This information can also be found on our website www.audleytravel.com/insurance with links to the insurers’ websites.

Pre-existing medical conditions

If you have a pre-existing medical condition, there are a number of companies that may be able to help you. P J Hayman / Free Spirit (0845 230 5000) will consider most pre-existing medical conditions and they have no upper age limit on single trip policies. Age UK (0845 600 3348) and Insure and Go (0844 888 2787) will also consider a number of pre- existing conditions and may be able to help. Cancer Travel Insurance Services (0845 880 0163) specialise in travel insurance for people with non-terminal cancer and have no upper age limit on their policies. This information can also be found at www.audleytravel.com/insurance with links to the insurers’ websites.

Non-UK residents

If you are not a UK resident you will usually need to get insurance in your country of residence. Some insurance companies, such as Columbus Direct (0845 888 8893), will consider policies for non-UK residents. This information can also be found on our website www.audleytravel.com/insurance with links to the insurers’ websites.

Once you have a travel insurance policy in place, please let your specialist know who your insurance company is and your policy number.

The above information is provided in good faith and is correct to the best of our knowledge. No liability is, however, accepted for any errors and all information must be checked directly with the insurance company.

Financial security

We hold an Air Travel Organiser's Licence (ATOL) issued by the Civil Aviation Authority (ATOL number 4817). All the flight-inclusive holidays* that we provide are financially protected by the ATOL scheme. When you pay, you will be supplied with an ATOL Certificate. Please check to ensure that everything you booked is listed on it.

Please see our booking conditions for further information about financial protection and www.atol.org.uk/ATOLCertificate  for further information on the ATOL Certificate.

*The flight inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information, visit the ATOL website at www.atol.org.uk

Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Those package arrangements which are not protected by our ATOL are covered by ABTOT, the Association of Bonded Travel Organisers Trust. This insurance means your money will be refunded or you will be returned to the starting point of your contracted arrangements if already abroad in the unlikely event of our being unable to provide your holiday due to our insolvency. (For more details please see Section 12 of the Terms and Conditions.) In these instances you will not receive an ATOL certificate with your invoice.

Health

It is essential that you see your GP or a travel clinic before booking your trip and before travelling to make sure that you have taken all the necessary health precautions. Some vaccinations require more than one visit with a period of weeks between injections. You should visit your GP at least six weeks before departure. For up to date medical advice you may wish to use the Medical Advisory Service for Travellers Abroad (MASTA). 

MASTA Traveller’s Health Brief

Before travelling abroad, you can visit www.masta-travel-health.com to obtain a ‘Health Brief’ specifically tailored to your journey. Your brief will give information about immunisations and malaria as well as any Foreign Office advice and the latest health news.

Other health information services are available, including www.nathnac.org and www.fitfortravel.nhs.uk

Deep vein thrombosis (DVT)

The majority of international airlines now issue advice on how to lessen the risk of DVT, however, if you have any concerns, we recommend that you consult your doctor.

Pre-existing medical conditions/Disabled passengers

It is essential that you advise us before booking if you have any disability or pre- existing medical condition which may affect your holiday, or any special requirements as a result of any disability or medical condition (including any which affect the booking process) so that we can assist you in considering the suitability of the arrangements and/or making the booking. It will also enable us to make sure you receive the relevant level of assistance when you fly.

Full details must be confirmed in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. The nature of many of the destinations we travel to means that in the majority of cases they are unsuitable for those who are wheelchair-bound or have a lack of mobility. We will be delighted to discuss the feasibility of creating a tailor-made itinerary for you that takes into consideration your level of mobility.

On our escorted group tours the Tour Leader is, unfortunately, unable to offer additional assistance to passengers with limited mobility and all such assistance will need to be provided by whoever the passenger is travelling with. We may request that you provide a letter from your doctor confirming your fitness to travel.

High altitude

Your itinerary may include sections where the altitude exceeds 10,000 feet (3,048 metres). If you suffer from circulation, heart or respiratory problems we advise that you consult with your doctor before confirming your booking.

Smoking

Airlines do not permit smoking on the aircraft. At the request of the majority of our clients we do not allow smoking on any form of transport used for our escorted group tours. Stops are regularly made where you will be able to smoke. For smokers travelling on a tailor-made tour we request that you check with your driver or guide whether smoking is permitted in the vehicle.

Health and safety standards

Each country has its own regulations and enforcement levels relating to health and safety standards. These do not always match the very high standards we are used to in the UK. We therefore recommend that you follow a few precautionary safety procedures. Always check where the nearest fire exit is and how to raise the fire alarm. Do not enter a swimming pool before checking the water depth first. For more suggestions please see the Important Information section in your Travel Organiser.

Passport and visa information for British Citizens

Passengers must hold a passport which is valid for at least six months following the return date of your holiday. British passport holders (full British Citizens) currently require visas, in advance of travel, for the following destinations featured in our brochures and on our website: Australia, Bhutan, Burma, China, Cuba, India, Kenya, Mongolia, Papua New Guinea (also available on arrival), Russia, Tanzania, Tibet, Uganda, the USA*, Uzbekistan and Vietnam**.

Visas may be required for other countries but can be arranged on arrival.

* British Citizens travelling to the USA require an ESTA – please speak to your specialist for more information

** Visitors to Vietnam can obtain a visa on arrival but require a letter of authorisation from ourselves – please speak to your specialist

We are normally able to obtain visas on your behalf, please ask for details at the time of booking. Non-British passport holders should check with the relevant embassies as visa requirements may be different to those of British passport holders. It is your responsibility to ensure you have the correct documentation and visa stamp(s) for all sectors of your journey. Failure or inability to obtain all required visas for whatever reason does not entitle you to cancel without paying the applicable cancellation charges.

Travel advice

The Foreign and Commonwealth Office Travel Advice Unit monitors all overseas destinations and offers advice to British travellers. In order to be fully informed of safety issues, crime rates, political  stability and local customs you can view the advice at www.gov.uk/foreign-travel- advice.

Flights and airlines

The difference between a direct flight and a non-stop flight can cause confusion. To clarify, on a direct flight no change of aircraft is scheduled but touchdowns will be made en route either to refuel or to board or disembark passengers. On non- stop flights no change of aircraft is required and no stops are made en route. Exact details of your route will be given in your itinerary.

Premium Economy, Business and First Class

If you require business or first class flights these can be arranged on most airlines at very competitive rates. Premium economy can be arranged on certain airlines, please call us for details.

Specific seat requests

We will do all we can to try to reserve a specific seat for you, if you have a preference. However, whilst airlines may allow us to request seats, they will not guarantee any specific seat reservation. If this is important to you, it is always best to arrive for your flight early, regardless of having made this request in advance. Please make it clear on your booking form if you have a specific request.

Flight amendments

We generally use special ‘inclusive tour’ fares when we purchase your air tickets from the airlines. While these fares are very good value they are inflexible in terms of changes and offer no refunds once the tickets are issued. Once your flight is confirmed the airlines will charge an amendment fee or insist on the purchase of a completely new ticket if you make changes.

Internal flights

Smaller local airlines are often more likely to change their schedule at short notice. We will endeavour to inform you of any changes in advance of travelling but this may not always be possible.

Frequent Flyer Clubs

If you collect points through any of the airline frequent flyer clubs please provide your membership details on the booking form and we will ensure that these are recorded against your flight reservation. Please note that on some of our specially negotiated ‘inclusive tour’ fares points are not always awarded.

Carbon offsetting

Please let your specialist know if you would like to carbon offset your flights. We work with Friends of Conservation (FOC) and all offsetting payments are donated through them. For more details visit www.audleytravel.com/offset. The suggested contributions are based on the approximate levels of CO2 expended on an average flight, with the cost per tonne of carbon taken from industry averages. Flight information previously provided by TICOS, now part of Beyond Carbon.

UK airport hotels, car parking and lounges

We are able to arrange airport hotel accommodation, car parking, meet and greet services and airport lounge access in the UK, subject to availability. To arrange any of these services please call us on 01993 838 051.

Hotel information

There is often confusion over the terminology used for bed arrangements in hotel rooms. A ‘double’ is recognised as meaning a room with a double bed, this may be two single beds pushed together. A ‘twin’ is a room with two single beds. Please note that all rooms are allocated at the discretion of the hotel and cannot be guaranteed.

Single rooms

Single rooms tend to be smaller than double or twin rooms, however, many hotels do not have single rooms, in which case you will be allocated a twin or double room.

Special dietary requirements

Special diets should be requested on the booking form; however, it is unrealistic to expect special diets to be catered for in some of the destinations we feature. We will advise the hotels and airlines of your request but we cannot guarantee their availability. If you have an airborne nut allergy you must make us aware at the time of booking as most airlines require this information in advance of travel.

Accuracy of information

We thoroughly check all the information that is included within our brochures, website and individual tour itineraries, however, changes do occur and errors are occasionally made. Airlines may change their schedules, roads may close and government regulations may alter. Should there be any changes to the travel arrangements you have booked we will do our best to keep you informed of the situation prior to departure.

Travel in the developing world

Many of our destinations are in the developing world where attitudes, infrastructure, priorities, lifestyles and

cultures are very different from our own. This is often the very reason to visit the destination but certain aspects may be frustrating. We always advise that the first thing you should pack is your sense of humour. This can prove invaluable when travelling over rougher roads, waiting for a delayed aircraft and communicating with hotel staff whose first language is not English.

Data Protection Act

We will hold your name, address and any other details you supply us with on our database. This information will be used to make your travel arrangements and to send you information about Audley Travel. In order to make your travel arrangements we will need to pass your details to companies and individuals outside the EU where less stringent data protection controls may be in place. We will not pass on your details to third parties for any other purposes.

AITO Quality Charter:

The Association of Independent Tour Operators

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner- managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

Exclusive membership

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

Financial security

An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis

Accurate brochures and web sites

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

Professional service and continual improvement

All members are committed to high standards of service and believe in regular and thorough training of employees.

Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

Monitoring standards

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

Sustainable tourism

All Members acknowledge the importance of AITO’s Sustainable Tourism ethos, which recognises the social, economic and environmental responsibilities of tour operating.

Customer relations

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.

Audley Travel is a member of the Association of Independent Tour Operators. To contact the Association, visit www.aito.com or call 020 8744 9280.

Please read the following conditions carefully. All holidays are sold by us subject to these conditions and the other general information in this booklet, our brochures and quotations.

Audley Travel Group Ltd (whose administrative offices are at New Mill,  New Mill Lane, Witney, Oxon OX29 9SX) are members of the Association of Independent Tour Operators. Audley Travel Group Ltd  (hereafter referred to as ‘we’, ‘us’, ‘our’) offers a number of products and the trading names we use are ‘Audley’, and ‘Audley Travel’. In these Terms & Conditions, ‘you’ and ‘your’ means all persons named on the booking, or any of them as applicable (including anyone who is added or substituted at a later date).

Your contract with us and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday, will be dealt with by the AITO Arbitration Scheme - see clause 9 or the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case,  proceedings may be brought in the Courts of your home country. If proceedings are brought in Scotland or Northern Ireland, you may  choose to have your contract governed by the law of Scotland/Northern Ireland as applicable. If you do not so choose, English law will apply.

1. Paying for your holiday

(i) The procedure for making a booking is shown in your itinerary quotation and on our website. All bookings are subject to these terms and conditions and by asking us to confirm your booking, and by paying a deposit, the person who makes the booking is taken to have accepted these booking conditions on behalf of all persons named on the booking. Once we have received the applicable payment(s) due at the time of booking (see below), we will, subject to availability of the requested arrangements, send you your invoice. It is at the point when we issue this to you that a valid contract will come into existence between us. Please check your confirmation/invoice and all tickets/documents carefully as soon as you receive them and contact us we have contracted to provide will be held by them on our behalf. If you book your holiday through a travel agent who is not a member of ABTA, all payments must be made to us directly and not your travel agent.

2. If you change your holiday

If, after the contract between us has come into existence, you want to change your holiday we will do our best to pass your request to the relevant supplier, however we cannot guarantee that such changes can be made. Where a change can be made, we will charge for any additional costs incurred including any costs imposed or incurred by any of our suppliers, and including for example cancellation charges that may be incurred for sectors cancelled. You should note, for example, that a change of name on or other alteration to an airline ticket will usually incur a 100% cancellation charge and full rebooking fee.

3. If you cancel your holiday

If you have to cancel part of the booking or cancel the entire booking once it has been confirmed by us, written notification must be sent to us by recorded delivery post or by email. As proof of receipt by email of your notification to cancel you must receive and retain written acknowledgement from Audley Travel. Charges will be applied from the date the letter is received, or the email is acknowledged by Audley Travel, according to the scale below. The charges are applied as a percentage of the total holiday cost excluding any amendment charges and any amounts paid in addition to the deposit at the time of booking or before balance due date (see clauses 1(ii) and I(iv)) which are non-refundable in the event of cancellation.

The following cancellation charges apply if your final balance due date is 8 weeks prior to departure. Please note, different cancellation charges apply in relation to certain products – please see your quote for details.

Period before departure Cancellation date within which written Charge notification is received at Per Person our offices can reasonably expect to have a major effect on your holiday.  Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away*, a change of accommodation area for the whole or a major part of the time you are away, a change of UK outward departure time or overall length of time you are away of twelve or more hours, or a change of UK departure airport to one which is more inconvenient for you (except as between Gatwick and Heathrow).

*Please note: A change affecting a stay in a hotel during a tour where the hotel itself is not the focus of the tour, does not constitute a significant change.

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-

(a) (for significant changes) accepting the changed arrangements or

(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Please note: Due to the original and individual nature of our holidays it frequently may not be possible to offer you a comparable holiday to that originally booked.

(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

You must advise us of your decision within 7 days of the date on which we notified you of the significant change or cancellation. Please note, the above options are not available where any change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a immediately if you think any details are incorrect. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out (five days for tickets).We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.

(ii) The deposit is part payment of the holiday. The deposit required will be shown on the quotation page of your itinerary. In addition to the deposit, full or part payment of certain elements of your holiday (such as flights) may be required at the time booking or at some point between booking and balance due date. Also see clause I (iv). The deposit and all such additional payments are non-refundable except as set out in clause 4. The balance must be paid not later than the date specified on the invoice. This is normally no less than 8 weeks before the departure date. However, there are a few destinations or trip components that require payment no less than 90 days before the departure date which will be specified on your invoice and quotation. Please note if we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all amounts paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 3 depending on the date we reasonably treat your booking as cancelled.

(iii) Full payment is required at the time of booking for all bookings made after balance due date as above.

(iv) On occasions, we may be asked by suppliers to make payment to them earlier than normal. Such requests may, for example, be made in order to secure accommodation and other services during periods of peak demand. Whilst suppliers may have no contractual right to make such requests, failure to comply with them may result in the loss of confirmed arrangements. Where this situation arises, we reserve the right to ask you to make payment of the requested sum within a stipulated period and prior to balance due date. We will of course endeavour to avoid doing so if we can. Any such early payment will be non refundable except as set out in clause 4.

(v) If you are booking your holiday through one of our authorised travel agents the balance must be paid to the agent two weeks prior to the applicable balance due date as specified on the invoice and  quotation. All payments made to one of our authorised travel agents for the arrangements

Up to balance due date Deposit only

Balance due date-43 days 30%

42-29 days 60%

28-3 days 90%

Within 2 days 100%

Alterations or cancellations by you after commencement of travel and unused services We will do our best to implement any changes to your arrangements you request once they have commenced, but we cannot guarantee this will be possible. In the event of such amendments being made you will be liable for any cancellation charges that may be levied for the services originally booked, and for the cost of booking the revised arrangements and the arrangements themselves. As a basic principle, no refunds will be paid to clients who do not complete a tour. However where we ourselves are able to obtain a refund from hotels or principals for services not used, we will pass this on to you, less any reasonable administration charges.

THE IMPORTANCE OF TRAVEL INSURANCE

If you have taken out holiday insurance you may, depending on the detail of your policy, be able to recover the cancellation charges, check your policy for details. Never travel without insurance, the unexpected can always happen. It is your responsibility to ensure you are adequately covered by insurance for all elements of your trip. Please read your policy and take it on holiday with you.

4. If we change your holiday

We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in itineraries and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after balance due date where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of ‘force majeure’ as defined in clause 5 below. We will not cancel after this date for any other reason.

Most changes are minor. Occasionally, we have to make a ‘significant change’. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we

If we have to make a significant change or cancellation we will pay you the compensation set out below subject to the following exceptions.  Compensation will not be payable and no liability beyond offering the  above mentioned choices can be accepted where (1) we are forced to  make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or

(2) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached - in this case we will notify you no less than 60 days before departure. Please note: all escorted group trips are based on group arrangements involving a given minimum number of passengers. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

Period of notification of Compensation change before scheduled per person departure date

More than 60 days Nil

60-43 days £10

42-29 days £20

28-15 days £30

14-0 days £40

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